Our experienced Vape Representatives are on standby, ready to help you should there be an issue with your product or shipment. No matter how big or small the problem is, we will do whatever is in our power to fix the issue. You should ship returns or exchanges back to Vapaura unused, in brand new condition, within 30 days of the original delivery date. The costs for this shipment are your responsibility, and processing fees may be incurred for items that have been opened. Foreign returns and exchanges are implemented on a case-by-case basis.